VERY IMPORTANT: EastWest uses iLok technology to manage software licenses. While we do not require an optional iLok USB key, we do require that you have an iLok account. If you have used an iLok before, please enter your account ID here, otherwise, we will create an account for you which will be displayed in your "My Account" page at soundsonline.com after purchase. PLEASE NOTE: You cannot change this iLok account, so if you have an existing iLok account, please enter it now.
To start using your product (please review the following information first):
2.) Download and view the Installation Center Video (pause to follow each step)
3.) Login to the Installation Center software with your soundsonline.com email address and password. Once the Installation Center has obtained your licenses (which can take a few minutes) you can download and install the latest PLAY software, and download and activate your licensed products.
4.) For all support issues please visit our SUPPORT CENTER. Answers to most support issues are listed in the Support Center. If your issue is still unresolved you can SUBMIT A CASE for our support team. Cases are responded to in the order received, and usually within 48 hours during business hours (M-F). We do not offer phone support. Additional support is available at our FORUM from us and other users.
5.) IMPORTANT: We use the PACE iLok system for all security. Either an electronic license placed on your computer, or a license placed on your iLok USB security key (which is an optional purchase). You select which option to use in the Installation Center. If you didn’t enter an iLok User Name in your “My Account” page “iLok User Name” window during account setup or at the check out page, we created an iLok User Name for you which is listed in your soundsonline.com “My Account” page “iLok User Name” window. Should you ever need to find the password for this account please go to iLok.com, enter the User Name and request the password be emailed to you. NOTE: we do not support multiple iLok accounts, only those licensed products associated with the “iLok User Name” listed in your soundsonline.com “My Account” page will be recognized at the Installation Center.
To get started, please refer to the EastWest MIDI Guitar Series Install and Setup Guides:
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